Help Centre
Frequently asked questions
Find answers to common questions about our products, shipping, and policies.
Ordering & Delivery
Do you offer free delivery?
Yes, we offer free delivery on all orders, with no minimum spend required. Express delivery is also available as an upgrade at checkout.
How long does delivery take?
Standard UK delivery usually takes 2–4 working days. You will receive tracking information as soon as your order is dispatched.
Do you ship internationally?
Not yet. We currently ship within the United Kingdom only.
Can I change or cancel my order?
If your order has not yet been fulfilled, we’ll do our best to amend or cancel it.
Please email info@sleepy-sloth.co.uk as soon as possible.
Returns & Exchanges
Do you offer free returns?
No. Customers are responsible for the cost of returning items.
What is your returns policy?
You can return unworn items within 30 days of delivery. Items must be in their original condition with tags attached.
Can I exchange an item?
Yes, exchanges are available while stock lasts. Follow the same process as returns and state the size/colour you want to exchange for.
Do you accept returns on sale items?
Yes, unless clearly stated otherwise on the product page.
Products & Materials
How do I find my size?
Please refer to our comprehensive size guide for detailed measurements. If you're between sizes, we recommend sizing up for a more relaxed fit.
Are your products sustainable?
Yes! We're committed to sustainability. Our sustainable range of products are made from recycled materials, and we partner with ethical manufacturers who share our values.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn and in original condition with tags attached.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn and in original condition with tags attached.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn and in original condition with tags attached.
Sustainability
What materials do you use?
We use premium recycled polyester and nylon blends that are moisture-wicking, breathable, and durable. All our fabrics are certified by OEKO-TEX and meet strict environmental standards.
Where are your products made?
Our products are manufactured in certified facilities in Asia. We regularly audit our partners to ensure fair wages and safe working conditions.