Help Centre
Frequently asked questions
Find answers to common questions about our products, shipping, and policies.
Delivery & Returns
Do you offer free delivery?
Yes, we offer free standard delivery on all UK orders, with no minimum spend required. Express delivery is also available as a paid upgrade at checkout. For orders to the United States, Canada and Australia, delivery options and costs are shown at checkout.
How long does delivery take?
Standard UK delivery usually takes 2–4 working days. You will receive tracking information as soon as your order is dispatched.
Do you ship internationally?
Yes. We currently ship to the United Kingdom, the United States, Canada and Australia. For orders outside the UK, delivery options and costs are calculated and shown at checkout based on your location and selected shipping method.
Can I change or cancel my order?
If your order has not yet been fulfilled, we’ll do our best to amend or cancel it.
Please email info@sleepy-sloth.co.uk as soon as possible.
Are returns free?
UK returns are free. We provide a prepaid return label for eligible change-of-mind returns from the UK requested within 30 days of delivery. US and Canadian returns can be started within 14 days of delivery, with a further 14 days to send the item; return postage is paid by you. Australian returns are accepted within 30 days, but return postage is paid by you. Sign in to your customer account, select your order and follow the return steps. This voluntary offer is separate from your statutory rights, which are not affected.
What is your returns policy?
UK returns are free and can be requested within 30 days of delivery with a prepaid label. US and Canadian returns can be started within 14 days of delivery, with a further 14 days to send the item; return postage is paid by you. Australian returns are accepted within 30 days, but return postage is paid by you. Sign in to your customer account, select your order and follow the return steps. Items should be returned in their original condition with tags attached where possible. This voluntary offer is in addition to your statutory rights.
For most online orders, you can also cancel within 14 days after receiving your goods and then have a further 14 days to send them back. Your statutory rights are not restricted by our voluntary returns conditions.
Can I exchange an item?
Exchanges are available subject to stock. Start the return from your customer account and select the size or colour you’d like, if that option is available. For UK orders, we’ll provide a prepaid return label. For US, Canadian and Australian orders, return postage is paid by you. We’ll confirm any delivery charge for sending an exchange before arranging it.
Do you accept returns on sale items?
Yes. Sale items are covered by the same statutory rights as full-price items. Eligible change-of-mind returns from the UK can also be requested within 30 days of delivery using a prepaid return label requested through your customer account. US and Canadian returns can be started within 14 days of delivery, with a further 14 days to send the item; return postage is paid by you. Australian returns are accepted within 30 days, but return postage is paid by you. Any lawful product-specific exception will be explained before purchase and does not affect your statutory rights.
What if my item is faulty or not as described?
Your statutory rights apply to faulty, damaged or misdescribed goods, whether or not the item was on sale. Depending on the circumstances, your legal remedies may include a repair, replacement, price reduction or refund. We will cover reasonable return costs where the law requires it. Start a return from your customer account and select the reason that best describes the issue. Contact info@sleepy-sloth.co.uk if you need help accessing the return options. Our voluntary returns conditions do not limit these rights.
Products & Materials
How do I find my size?
Please refer to our comprehensive size guide for detailed measurements. If you're between sizes, we recommend sizing up for a more relaxed fit.
Are your products sustainable?
Yes! We're committed to sustainability. Our sustainable range of products are made from recycled materials, and we partner with ethical manufacturers who share our values.
Sustainability
What materials do you use?
We use premium recycled polyester and nylon blends that are moisture-wicking, breathable, and durable. All our fabrics are certified by OEKO-TEX and meet strict environmental standards.
Where are your products made?
Our products are manufactured in certified facilities in Asia. We regularly audit our partners to ensure fair wages and safe working conditions.