Refund policy

Your statutory rights

Nothing in this policy limits your rights under UK consumer law. Goods must be as described, fit for purpose and of satisfactory quality. If an item is faulty, damaged, incorrectly supplied or otherwise does not meet those standards, please contact us at info@sleepy-sloth.co.uk with your order number and a description of the problem. We will explain the available remedy and, where appropriate, provide or reimburse reasonable return postage.

Sale and discounted items have the same statutory protections as full-price items.

Cancelling an online order

For most online purchases, UK consumers may cancel from the date the order is placed until 14 days after receiving the goods. Tell us clearly that you wish to cancel by emailing info@sleepy-sloth.co.uk. You then have a further 14 days to return the goods.

If your order has not been dispatched, contact us as soon as possible and we will try to stop it. If it has already been dispatched, follow the return instructions we provide.

Our 30-day goodwill returns policy

In addition to your statutory rights, Sleepy Sloth accepts change-of-mind returns requested within 30 days of delivery. Items must be unworn, unwashed and returned with their original tags and packaging where reasonably possible. You may inspect and try on an item as you would in a shop. We may make a reasonable deduction if handling has reduced its value beyond what is necessary to establish its nature, characteristics and fit.

For hygiene reasons, underwear or other sealed hygiene-sensitive goods may only be returned after the seal is broken where the item is faulty or the law otherwise requires us to accept it. This does not affect your statutory rights.

Sale items are eligible for change-of-mind returns under this 30-day policy unless a specific lawful exception is clearly stated before purchase.

How to make a return

Email info@sleepy-sloth.co.uk with your order number, the item you wish to return and the reason for the return. Wait for the return instructions before sending anything. Please retain proof of postage until the return is complete.

For change-of-mind returns, you are responsible for return postage and for the parcel until it reaches us. Original express or enhanced-delivery charges are not refundable beyond the cost of our least expensive standard delivery option where the statutory cancellation rules apply.

If goods are faulty, damaged or incorrect, contact us before returning them. We will arrange an appropriate return method or reimburse reasonable return costs where required.

Refunds

We will confirm when your return has been received and inspected. Approved refunds will be made to the original payment method. Where the statutory cancellation rules apply, we will refund within 14 days of receiving the returned goods or receiving evidence that they were sent back, whichever is earlier. Other approved returns will normally be processed within 14 days of receipt.

Your bank or payment provider may take additional time to display the refund.

Exchanges

Exchanges are subject to stock availability. The quickest option may be to return the original item and place a new order. If an exchanged item is requested for a change-of-mind return, any additional outbound postage will be confirmed before the exchange is processed.

Contact

Sleepy Sloth Ltd
Company number 16285166
250 Big Meadow Road, Wirral, United Kingdom, CH49 9AW
info@sleepy-sloth.co.uk