Refund policy

Your statutory rights

Nothing in this policy limits your rights under UK consumer law or any other mandatory consumer protections that apply to you. Goods must be as described, fit for purpose and of satisfactory quality. Sale and discounted items have the same statutory protections as full-price items.

If you believe an item is faulty, damaged, incorrectly supplied or not as described, start a return from your customer account and select the reason that best describes the issue. We’ll explain the remedies available in your circumstances and arrange or reimburse reasonable return costs where the law requires it. Depending on the circumstances, your remedies may include repair, replacement, a price reduction or a refund. If you need help accessing your account or return options, contact info@sleepy-sloth.co.uk.

Cancelling an online order

For most online purchases, you can cancel without giving a reason within 14 days after you (or someone you nominate, other than the carrier) receive the goods. If an order arrives in separate deliveries, the period normally runs from receipt of the last item.

Start a return from your customer account and select the cancellation reason. You may also tell us clearly through another channel that you wish to cancel; you don’t have to use a particular form. After telling us that you’re cancelling, you have a further 14 days to send the goods back.

If your order hasn’t been dispatched, start a cancellation request from your customer account as soon as possible and we’ll try to stop it. If it has been dispatched, follow the return steps in your account. The voluntary returns offer below doesn’t shorten these statutory cancellation periods.

Returns from the UK, US, Canada and Australia

In addition to your statutory rights, we accept eligible change-of-mind returns from the United Kingdom, the United States, Canada and Australia. The return window and return postage depend on where you are returning from:

• UK: request the return within 30 days of delivery. UK returns are free and we provide a prepaid return label.
• US and Canada: start the return within 14 days of delivery and send the item within a further 14 days. Return postage is paid by you.
• Australia: request the return within 30 days of delivery. Return postage is paid by you.

To start a return, sign in to your customer account, select your order and follow the return steps. For UK returns, wait for your prepaid label and instructions before sending your parcel. For US, Canadian and Australian returns, we’ll send the return address and instructions; please wait for these before sending your parcel.

Please return items in their original condition, with tags and packaging where possible. You may handle or try on an item as you would in a shop. We may make a reasonable deduction from a refund if handling has reduced the item’s value beyond what is needed to establish its nature, characteristics and fit, as permitted by law.

This offer applies to UK, US, Canadian and Australian returns. For change-of-mind returns from other destinations, contact us for instructions and any return costs before sending the item. This doesn’t affect any statutory rights that apply to you.

Any lawful exception for sealed hygiene-sensitive goods will be explained before purchase and won’t limit your statutory rights. Sale items are eligible for the same voluntary offer unless a lawful product-specific exception is clearly stated before purchase; their statutory rights remain the same as for full-price items.

Exchanges

Exchanges depend on stock availability. Start a return from your customer account and follow the available options. For UK exchanges, we’ll provide a prepaid return label. For US, Canadian and Australian exchanges, return postage is paid by you. We’ll confirm any delivery charge for sending a replacement before arranging an exchange. You can also return the item and place a new order.

Refunds

For statutory cancellations, we’ll refund without undue delay and no later than 14 days after we receive the returned goods or evidence that you sent them, whichever happens first. We may withhold the refund until we receive the goods or evidence of return.

Refunds will be made using the original payment method unless you agree otherwise, and will include the least expensive standard delivery cost paid. Any amount paid for an upgraded delivery option above that standard cost isn’t refundable.

For other returns accepted under our voluntary returns policy, we’ll normally process the refund within 14 days after receiving the item. Original delivery charges are not refunded for voluntary returns unless required by law. Your bank or payment provider may take additional time to show the refund.

Contact

Sleepy Sloth Ltd
Company number 16285166
250 Big Meadow Road, Wirral, United Kingdom, CH49 9AW
info@sleepy-sloth.co.uk