Sleepy Sloth currently ships to the United Kingdom, the United States, Canada and Australia. Available delivery options are shown at checkout after you select your delivery country and enter your address. We do not currently ship to other destinations.

Orders are dispatched within 1–3 working days. Orders placed on weekends or UK bank holidays will be processed on the next working day. During busy periods such as product launches or sales, dispatch may take slightly longer.

UK orders include free standard delivery, with express delivery available as a paid upgrade at checkout. For orders to the United States, Canada and Australia, delivery options and costs are calculated and shown at checkout based on your location and selected shipping method.

Estimated delivery times are provided at checkout and begin once your order has been dispatched. UK delivery typically takes 2-4 business days for standard delivery. United States, Canada and Australia delivery times vary by destination and service selected. Delivery times are estimates and may vary depending on location, customs processing and external factors outside of our control.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available. Tracking updates may take up to 24 hours to become active after dispatch.

Occasionally deliveries may be delayed due to weather conditions, courier disruptions, or peak periods such as Christmas. Sleepy Sloth is not responsible for delays caused by factors beyond our control, but we will always do our best to support you if an issue arises.

Please ensure that all delivery details are entered correctly at checkout. Sleepy Sloth cannot be held responsible for orders delivered to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an address issue, additional delivery charges may apply to resend the parcel.

If your order has not arrived within a reasonable timeframe after dispatch, please contact us so we can investigate with the courier. Parcels are considered lost only after the courier has completed their investigation. Where confirmed as lost, we will arrange a replacement or refund as appropriate.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the packaging and items. This allows us to assess the issue and arrange a suitable resolution as quickly as possible.

Sleepy Sloth is committed to reducing environmental impact. Orders are packaged using recyclable or biodegradable materials wherever possible, while still ensuring your items arrive safely. We continually review our packaging choices to improve sustainability.

UK returns are free. For an eligible change-of-mind return, request a prepaid label within 30 days of delivery. Sign in to your customer account, select your order and follow the return steps. Please wait for the label and instructions before sending your parcel. US and Canadian returns can be started within 14 days of delivery, with a further 14 days to send the item; return postage is paid by you. Australian returns are accepted within 30 days, but return postage is paid by you. Start the return from your customer account and we’ll send the return address and instructions. Exchanges are subject to stock. For US, Canadian and Australian exchanges, return postage is paid by you, and we’ll confirm any delivery charge for the replacement before arranging it.

For most online purchases, you have a statutory right to cancel within 14 days after receiving your goods and a further 14 days to send them back. You can start a statutory cancellation through your customer account. You may also tell us clearly through another channel; you do not need to use a particular form. We’ll refund standard delivery costs paid, up to the cost of our least expensive standard delivery option. If you chose a more expensive delivery service, the extra cost is not refundable. Statutory rights for faulty or misdescribed goods are separate and are not limited by this voluntary returns offer.

Read our full Returns and Refund Policy for details of your rights, the return process and refunds.

If you have any questions about shipping or your order, please contact us at info@sleepy-sloth.co.uk. We aim to respond to all enquiries within one working day.