Sleepy Sloth currently ships to the United Kingdom, the United States and Canada. Available delivery options are shown at checkout after you select your delivery country and enter your address. At this time we do not offer shipping outside these destinations.

All orders are processed within one to three working days. Orders placed on weekends or UK bank holidays will be processed on the next working day. During busy periods such as product launches or sales, processing times may be slightly longer.

UK orders include free standard delivery, with express delivery available as a paid upgrade at checkout. For orders to the United States and Canada, delivery options and costs are calculated and shown at checkout based on your location and selected shipping method.

Estimated delivery times are provided at checkout and begin once your order has been dispatched. UK delivery typically takes 2-4 business days for standard delivery. United States and Canada delivery times vary by destination and service selected. Delivery times are estimates and may vary depending on location, customs processing and external factors outside of our control.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available. Tracking updates may take up to 24 hours to become active after dispatch.

Occasionally deliveries may be delayed due to weather conditions, courier disruptions, or peak periods such as Christmas. Sleepy Sloth is not responsible for delays caused by factors beyond our control, but we will always do our best to support you if an issue arises.

Please ensure that all delivery details are entered correctly at checkout. Sleepy Sloth cannot be held responsible for orders delivered to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an address issue, additional delivery charges may apply to resend the parcel.

If your order has not arrived within a reasonable timeframe after dispatch, please contact us so we can investigate with the courier. Parcels are considered lost only after the courier has completed their investigation. Where confirmed as lost, we will arrange a replacement or refund as appropriate.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the packaging and items. This allows us to assess the issue and arrange a suitable resolution as quickly as possible.

Sleepy Sloth is committed to reducing environmental impact. Orders are packaged using recyclable or biodegradable materials wherever possible, while still ensuring your items arrive safely. We continually review our packaging choices to improve sustainability.

Returns and exchanges are handled in line with our Returns Policy. Please note that original shipping fees, international shipping charges, duties and taxes are non refundable unless the item is faulty. Customers are responsible for the cost of returning items to us. For international orders, if a replacement or exchange is required, customers are also responsible for the delivery cost for us to send the new item back to them. Full details can be found on our Returns Policy page.

If you have any questions about shipping or your order, please contact us at info@sleepy-sloth.co.uk. We aim to respond to all enquiries within one working day.